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Email: sales@kwabox.com
Phone: +254.20.746.667.014

FAQ

How does it work?

Kwabox.com will enable you shop on international e-commerce websites in the United States and China from Kenya. All a buyer has to do is visit our website and navigate search for a website they would like to shop from. We have pre-selected several websites both in the United States and China to get you started. A detailed step by step on how to proceed from here can be found here.

How much will it cost me to ship to Kenya?

Minimal. Compared to buying and having the seller ship to you, our service will save you money. Shipping is charged based on the greater of actual weight or volumetric weight. Our rates start at $5 per 250g of item. This enable light items benefit from low shipment cost. See the table here to estimate your shipping cost.

Do you charge extra for customs fees, duty, and taxes in Kenya?

The cost you pay for shipping is inclusive of customs clearance fees, duty, and taxes

What can I and cant’ I buy?

Generally, Kwabox.com can ship just about anything for you from clothing, cosmetics, toys, to cell phones, and many more. Certain items cannot be shipped in consolidation with others. Such items are fragile and will get damaged when shipped that way. For examples of such have a look at fragile items section on this page. These items can be purchased but will be shipped separately. Other items are prohibited by airline carriers and at the port of entry and so cannot be shipped. See the list on this page under prohibited items.

How do you compare to your competitors?

We haven’t seen any competitor yet apart from the established e-commerce sites in Kenya that buy and ship the items and sell to you with a hefty mark up.

What are your hours of operation?

We are based outside Kenya at the moment with only a delivery and logistics office in Kenya. Our Kenya office is yet to be staffed on a full-time basis. Our hours are 9 am to 5 pm Eastern Standard Time (United States)

How can I pay for my items?

Kwabox.com knows that paying for an item you have seen on an international website can be challenging especially if the seller requires a major credit or debit card. For the millions of Kenyans with access to MPESA or Airtel Money, how do they pay? We have made this simple by allowing you to pay using any available means in Kenya. The methods we accept are by using your VISA, MasterCard, American Express, MPESA or Airtel Money.

What if I do not have a credit card?

This should not be a problem. If you can pay using MPESA or Airtel Money, you’ll be able to pay.

In what currency will you quote me?

All quotes and payments will be in Kenya Shillings. All non-Kenya Shillings charges will be translated into Kenya shillings and buyer given options to pay in that currency.

Will you open my package?

We try not to open any packages. However, in certain circumstances, we may be forced to open your package. This maybe because we want to repackage your items so as to be consolidated properly with the rest.

Do you charge for storage?

We do not charge for storage.

How can I save money on shipping?

To save money, you should use our consolidation services. Shipping a single package will cost you as you will pay for the shipment of that package which will be high, customs clearance fees, duty, and any taxes.

How does package consolidation work?

Consolidation is the action or process of a number of small packages into a single more effective and coherent whole. Kwabox.com collects packages from different buyers and puts them into a large container for onward shipment to Kenya.

How will consolidation save me money?

The cost of shipping a consolidated container will be shared by all buyers with packages in that consolidated container. This spreads out and shares the cost of shipping to all buyers.

Do you offer insurance?

We do not as a policy insure packages. We will however, on a case by case basis offer insurance to buyers interested in insuring their packages. This will be at an added cost.

What is volumetric weight?

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight for each piece in the shipment to ascertain which is greater; the higher weight is used to calculate the total shipment cost.

Do you provide shipping tracking information?

We inform buyers when the container containing their package has shipped. We do not provide individual tracking for these packages.

Will all items be consolidated?

All items that are not fragile will be consolidated.

Can you buy items for me?

This is what we do at Kwabox.com. Once you make a product inquiry by sending us a URL of the product you are interested in, our buying assistant will visit the product and make you a quotation. Once you pay for the item, we will buy it as if we are buying for ourselves.

What is Kwabox.com?

We are an e-commerce fulfillment company.

I have another question, how do I reach you?

You can reach us by phone at +254.20.746.667.014 (as well as WhatApp) or by email at sales@kwabox.com