We are happy to assist you
Common purchase queries answered
Orders and Shipping
Typically, after you purchase items from our site, we will purchase the same on your behalf from leading ecommerce websites, wait for it to be delivered to out U.S address before we repackage it and dispatch to Kenya. From start to finish, it’ll take 3 weeks at the earliest to receive the item.
Click on “My account” and use the available options to create the account
You can do so during order placement or you can navigate to your “My account” page and do it there
We will notify you once we have shipped your order (from U.S) and when it has arrived in Nairobi, Kenya, for your further directions.
Per the laws of Kenya, we will collect taxes associated with goods purchased in Kenya
We ship to Kenya
Multiple items or orders will be consolidated if they were placed within a reasonable time before we ship to Kenya
If you need to swap an item
Returns and Exchanges
We purchase items on your behalf and therefore don’t stock the items. You have a chance to interrogate the item condition, size, and other options prior to order placement. We therefore will not be able to facilitate order returns on your behalf.
We will be able to verify purchased items prior to shipping them from the U.S in order to avoid shipping wrong items to Kenya. If we receive a wrong item, we shall notify you that we are returning the same to the seller for replacement.
Once items are received in Kenya, our ground team will inspect it to ensure it’s not damaged. If damaged, we shall inform you of the same and initiate a replacement (meaning ordering another item for you in the U.S).
Per earlier discussion, we don’t anticipate this happening.
You can e-mail us or text/WhatsApp us.
Upon goods arrival in Kenya, we shall contact you via phone/text to verify your delivery address.
You cannot change or cancel an order once placed because we do purchase items immediately an order comes through.
You can and we’ll hold your purchase until the seller stocks the item. Alternatively we will attempt to find a similar item from another seller on your behalf